H-E-B Pharmacy was named best in customer satisfaction in the J.D Power 2021 U.S. Pharmacy Study.
The annual study measures customer service satisfaction among brick-and-mortar and mail-order pharmacies.
The rankings are based on responses from customers who filled a prescription three months prior to the survey.
Last year, H-E-B ranked fourth in the study.
According to the study, H-E-B Pharmacy also ranked highest in cost competitiveness, prescription ordering, and filling process.
“This award illustrates a true team effort of H-E-B Pharmacy Partners working together to achieve our Bold Promise of building the greatest retailing company,” said Craig Norman, R.Ph., H-E-B Senior Vice President, Pharmacy. “This recognition is a direct result of everyone’s hard work, leadership and dedication to the health and wellness of our customers.”
At the onset of the pandemic, H-E-B Pharmacy expanded services such as offering pre-pay for medications, free prescription delivery, no-contact pick-up and delivery options and expanding the availability of the COVID-19 vaccine.
More information about the study can be found here.
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