AT&T internet, phone service restored after fiber line cut

Posted at 1:50 PM, May 24, 2016
and last updated 2018-07-24 21:30:11-04

AT&T internet and cell phone service was expected to be running normally for customers in Waco on Tuesday night after a fiber cut caused interruption in service.

Several cities in the area reported interruption in service throughout Tuesday, including Mart, Marlin, Axtell and Mexia. Some reported issues with the service on Monday afternoon. 

Some customers didn't have internet access or couldn't make calls or text on their cell phones. 

"We were listening to some calls where Mexia Police officers were unable to get through the office and use some of their cell phones that were connected with AT&T. It's a pretty wide, pretty expansive problem not only in the Mexia area... but really throughout Central Texas,"  Limestone County Emergency Management Coordinator Matt Groveton said on Tuesday before AT&T said the service was restored.

Calls to the 911 center in Mexia were being redirected to the Limestone County Sheriff's Office. 

"Their call load certainly increased doing this for two cities. I think it depends on the day. Now, I talked to the Sheriff's Office three times [on Tuesday] and they seem to be handling it OK, There seem to be no problems right now," Groveton said.

AT&T said a contractor doing work for another company caused the fiber cut.

"Earlier [on Tuesday], some customers in Waco may have experienced issues with wireless/wireline service due to a fiber cut. Technicians repaired the damage and service is currently running normally. We apologize for this inconvenience," an AT&T spokesman said.

Officials in Mart confirmed the service was operational on Tuesday night. 

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