Texas DPS: New driver license system will let people book appointments 6 months out

Posted at 3:20 PM, May 01, 2020
and last updated 2020-05-01 16:20:48-04

Texans will notice a change when drivers license offices reopen.

Texas driver license offices remain closed due to the COVID-19 pandemic.

The Texas Department of Public Safety says a new appointment solution, which has been in the works for several months now, will launch.

The appointment solution will allow customers to book actual appointments at drivers license offices up to six months in advance.

"We are confident this will reduce the number of people who spend time waiting in line, as it will give them the ability to make an appointment and come in to the office at that specific day and time," Texas DPS said.

For customers who do not have an appointment, staff will be able to help schedule an appointment for a future day or for another office at their convenience.

The Texas Department of Public Safety also wants to remind Texans there are many ways to conduct drivers license transactions without having to go into a drivers license office.
Customers can, instead, conduct their transaction online or by phone.

DPS encourages Texans to check the expiration date on their card and call 1-866-DL-RENEW (1-886-357-3639) or visit Texas.gov to see if they are eligible to conduct their transaction online.

"DPS looks forward to the reopening of our DL offices and implementation of the appointment solution, as it will help us better serve the people of Texas. We will keep everyone up-to-date as soon as we know more about when DL offices will reopen," the Department said in a statement.