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State driver license system is back, offices reopen Monday

The upgrade that caused the closure allows the DPS to check with other participating states if applicants already have a driver license or ID card outside of Texas.
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Posted at 11:03 AM, Sep 06, 2023

UPDATE

TEXAS — State driver license offices will reopen on Monday, Sept. 11, after a system update sparked a statewide closure earlier this week. Online services will also resume.

The Texas Department of Public Safety said they began implementing a system upgrade over Labor Day weekend. But despite prior testing, a capacity issue caused by the upgrade overloaded the system, delaying their initial reopening schedule on Sept. 5.

The agency said DPS personnel worked with outside experts to identify issues and search for solutions.

"We understand the frustration the extended upgrade has caused to those customers who had their appointments canceled this week, and we apologize for the inconvenience," a DPS release stated.

"Our customer service team is contacting impacted Texans via preferred email or phone to give them priority rebooking as quickly as possible."

The DPS is asking people who had appointments canceled between Sept. 5 and Sept. 8 and have not yet been rebooked to email CUSTOMERSERVICEDL@dps.texas.gov and include your name and preferred driver license office for assisstance.

The system upgrades implemented the American Association of Motor Vehicle Administrators (AAMVA) State-to-State (S2S) Verification Service. The agency said this upgrade is a way for the state to electronically check with other participating states to determine if a license applicant already holds identification in another state. They said this is required for Texas to be REAL ID compliant.

The DPS said this a back-end upgrade and customers will not see any changes to the way they complete transactions.

ORIGINAL STORY

TEXAS — All driver license appointments for Wednesday, Sept. 6, are canceled due to ongoing upgrades to the state's driver license system, according to the Texas Department of Public Safety.

The department said the upgrades will impact all driver license systems. That includes renewal and replacement services for driver licenses and identification cards as well as obtaining a driver record and eligibility verification.

These upgrades are impacting all state offices and online services, the DPS said.

The department also said notifications to customers about the cancellations are being sent out via the email or phone numbers used when appointments were created.

State personnel are working to fix any issues related to the system upgrade which began over Labor Day weekend, the department said.