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Killeen trampoline park closes without warning

Posted at 7:23 PM, Nov 12, 2019
and last updated 2019-11-13 19:41:04-05

KILLEEN, TX — Last Tuesday, Altitude Trampoline Park Killeen announced on Facebook the park would be closed until the following Friday.

However, when Friday came around, visitors were hit with another message: The park is currently closed. Please stay tuned for updates.

Sources shared employees were notified via text message that the park was officially closed, and they would soon receive their final paycheck.

Cassandra Smith said her older son had his birthday party at the park not too long ago. They loved it so much her younger son wanted to do the same.

"It’s just kind of disappointing, kind of last minute that I have to make all these arrangements, let everyone know the party might be canceled," said Smith.

However, she received an email just last night saying her Sunday party was canceled due to the closure of the park.

"And I looked at my son and I was like, "Well what would you like to do? Because we can't go there anymore,"" said Smith. "So he looks at me. He's very disappointed. And he's like, "Well let's try for I guess maybe the other trampoline place," So it's just kind of disappointing. Very last minute."

She said she has yet to receive a refund.

If you visit the Altitude Trampoline Park Killeen website, you'll find a notice that they are currently closed.

25 News reached out to the corporate operations supervisor of Altitude Trampoline Park several times on Tuesday, but have not heard back.

On Wednesday, EVP of Global Operations Courtney Skallerup shared via email, the oweership group is working to re-open the doors at the Killeen location as soon as possible.

"We have contacted everyone that has an upcoming event or party to give them a full refund. They received a phone call and email, if there is anyone that has any questions regarding their refund or event they can please call 817 207 7220," said Skallerup.

25 News did speak with the staff over at Urban Air Adventure Park in Killeen, and they said more than a dozen staff members and customers have reached out for help.

"We employ almost 100 people from 16 to 40 with the preponderance between 16 and 20-years-old. Assuming that Altitudes had about the same amount of people, that’s 100 people out of work," said Bruce Thoms, owner of Urban Air Adventure Park.

Urban Air Adventure Park wanted to help as many employees as possible. They are holding a job fair on Thursday from 5 p.m. to 8 p.m. The say their goal is to help all those employees land a new gig in the Killeen community.