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CSU to customers: Arctic blast won't hike your upcoming billing

College Station generic
Posted at 1:18 PM, Feb 24, 2021
and last updated 2021-02-24 14:18:36-05

COLLEGE STATION, TX — College Station Utilities (CSU) wants its customers to know, while they may be understandably concerned about their upcoming bills, there is no risk of massive rate increases.

"CSU's rates — electric, water, wastewater, and solid waste — are fixed by ordinance and any change to those rates must be approved by the College Station City Council, which is among the many usual considerations of the council’s annual budget adoption process that occurs in August." the City of College Station posted on their official website.

Additionally, CSU customers may receive a higher bill, simply based on their increased usage during the multiple days of winter storm conditions last week.

However, homes that were without power, may still have activated emergency heat settings that kept their systems still running. Alongside this, many customers were allowed water to drip from faucets to prevent pipes from freezing. "Any of these circumstances — for days on end — will affect your overall utility bill." the City of College Station noted.

Regardless, CSU wants to assure its customers they have added additional auditing protocols to flag any bills that appear unreasonably high.

As 25 News previously reported, CSU has suspended delinquent disconnects and late fees until March 1 and will work with our customers who need assistance on payment flexibility.

To contact CSU for additional assistance navigating billing from last week's Arctic blast, you are encouraged to contact Utilities Customer Service representatives at (979)-764-3535.