Domestic violence survivor says she was turned away from shelter due to emotional support animal

Posted at 10:22 PM, Feb 11, 2019
and last updated 2019-02-12 11:12:23-05

A mother breaking free from an abusive relationship says she traveled to Texas for refuge, only to be turned away because of her emotional support animal.

The woman, who wishes to remain anonymous, says she rode a bus over a thousand miles to move into the Families in Crisis Shelter in Killeen. She says that a social worker connected her with the center. With her son, emotional support dog, and a few possessions, she arrived to begin her new life.

"They said that he was vicious and we couldn’t be there,” said the woman.

Something she says is untrue.

They stayed in a hotel, but money was quickly running out. 

Families in Crisis said in a statement:

“While I cannot comment on a client’s particular case, I can tell you that Families In Crisis will accept service and emotional support animals unless the animal is not current on vaccines or the animal demonstrates aggressive behavior. If this happens, a client is offered the opportunity to board the dog at a local kennel.”

The woman had documentation for the dog’s emotional support status. She also had documents detailing his vaccinations and veterinary care.

A GoFundMe account has been started to help her.

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