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RECALL: Whirlpool, KitchenAid and JennAir cooktops can turn on by themselves

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Posted at 10:15 AM, Aug 29, 2019
and last updated 2019-08-29 11:22:22-04

Whirlpool is recalling more than 26,0000 glass cooktops with touch controls due to burn and fire hazards.

The company has received 133 reports of incidents involving the cooktop surface elements turning on by themselves.

This recall affects Whirlpool, KitchenAid and JennAir brands that have a glass cooking surface and touch controls. The affected models were manufactured between December 2016 and July 2019.

To check whether your cooktop is affected, you can find the brand name printed on the cooktop and the model number and serial numbers are printed on the underside of the cooktop.

The model numbers beginning with K are KitchenAid models, the model numbers beginning with W are Whirlpool models, and the model numbers beginning with J are JennAir models.

The following Model Numbers are included in the recall:

Model Numbers
Radiant Model Numbers Begin With:
KCES950HSS
KCES950HBL
KCES956HSS
KCES956HBL
WCE97US0HS
WCE97US0HB
WCE97US6HS
WCE97US6HB
JEC4430HS
JEC4430HB
JEC4536HS
JEC4536HB
JEC4424HB

Downdraft Radiant Model Numbers Begin With:
JED4430GB
JED4536GB
JED4430GS
JED4536GS

Consumers can also visit either www.whirlpool.com, www.kitchenaid.com, or www.jennair.com and click on “Recall Information” at the bottom of the page for more information.

If you find that your cooktop is affected by the recall, immediately contact Whirlpool to arrange for a free installation of a replacement cooktop. Whirlpool warns those affected that when not in use, turn the unit off at the circuit breaker and not to leave flammable materials or empty cookware on or near the cooktop.

The glass cooktops affected by this recall were sold at Lowe’s, The Home Depot, Best Buy and other home improvement, home appliance and other stores and online from March 2017 through August 2019 for between $1,150 and $2,500.

For other questions, contact Whirlpool's toll-free line at 888-900-7897 from 8 a.m. to 8 p.m. ET Monday through Friday.