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Puppy loses ear after grooming appointment

Posted at 5:57 AM, Nov 22, 2019
and last updated 2019-11-22 06:57:38-05

CHATTAOOGA, TN — A dog owner is upset after she says her puppy's ear had to be amputated following a grooming appointment.

The 5-month-old dog named Baylee was going for a haircut.

When she came home, she had bows on her ears. These bows stayed securely in place until her owner, Angela Weeks, said she took them out 3 days after their visit.

Then she realized one bow was tied to her puppy's hair, and the other was cutting of circulation to her puppy’s ear.

She said she soon realized Baylee's ear was swollen and that's when she contacted Petco.

"He assured me that they had let go the groomer who did it and he offered, he said they would refund my money and they would pay for all medical bills," Weeks said.

According to vet statements, Petco did refund Week’s money and paid for Baylee to be taken to the vet.

But Weeks said she didn't think that was enough, so she went to corporate.

"He kept wanting me to give him a number as to what I felt like this was worth and I said you know, I can't tell you that," Weeks said.

The dog owner says Petco paid roughly $640 in vet bills and refunded Baylee’s grooming bill of $147.

She says they also offered $500 more on top of that.

She says that's not enough to make up for her dog losing its ear.

Petco released a statement to WTVC saying they quote, regret and take full responsibility for what happened to Baylee after visiting their salon.

They go on to say that the groomer involved did not follow policy and is no longer with them.