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Stores brace for holiday return shopping rush

Posted at 9:06 AM, Dec 26, 2019
and last updated 2019-12-26 10:06:30-05

Stores across Central Texas are bracing for the post-holiday shopping crowd that is eager to return or exchange gifts.

But according to Cavender’s Boot City Assistant Manager Zachary Henderson, his team is ready.

“It’s almost going to be exactly like Black Friday or last-minute Christmas shopping,” he said.

According to a recent Oracle survey, 77% of consumers plan to return some of their holiday gifts this year, while 22%, said that they plan on returning more than half of what they received.

That's just one reason why Henderson said his team plans to make returns or exchanges as easy as possible.

“You don’t even have to have your receipt. We get people’s names and phone numbers so we have it in our system,” he said.

Other stores like Walmart and Target accept gift returns and will refund the item in the form of a refund or merchandise return card which can be used in store, but not online.

But at the end of the day, Zachary said that his store looks forward to the rush of shoppers because his store has about “45 people on staff to find the right size and what’s right for you.”

Target and Walmart have a 90 day return policy.

Best Buy has an extended holiday return window for items bought between the months of November and December which lasts through Jan. 14.