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City officials warn customers after data breach involving utilities payment website

Posted at 9:46 PM, Nov 18, 2019
and last updated 2019-11-18 22:46:21-05

COLLEGE STATION, TX — People in College Station may be involved in a data breach on the City's online utilities payment website.

City officials said only about about 37% of people in College Station use this feature, but they’ve decided to shut down the website as a precaution.

"We don’t know the extent of what information has been exposed yet. As we get additional information that is factual from the forensics team, we’ll be sharing that with the individuals affected," said Mary Ellen Leonard, College Station Director of Fiscal Services.

Forensic investigators are working to figure out the amount of people affected by the exposure, the type of information exposed, and what the City needs to do moving forward.

The City said the breach only affects people who used the online utility payment feature from July 31 through November 12.

Customers are urged to monitor their accounts and contact their bank if they see any suspicious activity.

Because online payments have been disabled, utility payments may still be made via any of these options:

  • The City’s automatic voice payment system: 979-764-ePAY (3729)
  • In-person at 310 Krenek Tap Road, College Station, Texas
  • Via mail at P.O. Box 10230, College Station, Texas 77842
  • By contacting a customer service representative at 979-764-3535