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BTU to extend timeframe for utility disconnects due to COVID-19

Power line down in Lorena, approximately 350 customers without power
Posted at 11:58 AM, Mar 25, 2020
and last updated 2020-03-25 12:58:35-04

BRYAN, TX — Bryan Texas Utilities said they are continuing to monitor the COVID-19 pandemic and have decided to extended the timeframe in which utility disconnects will not be performed in response.

BTU will continue to disconnect services only upon customer request until the shelter-in-place order is lifted by the City of Bryan and normal business operations have resumed. BTU staff are closely monitoring the situation and will reassess processes as appropriate. BTU said they would like to assure our customers that we have a detailed plan to continue providing safe and reliable energy throughout the COVID-19 pandemic.

Customers are encouraged to stay current on their utility bills. Customers may pay via the following methods:

· Online at btutilities.com (detailed instructions on how to establish an online account can be found by clicking the “Log in/Register” link at the top of the page), payments may be made by credit card or electronic check


· Kiosks, accept all payment types – cash, credit card and check. Locations are:

· BTU drive thru, 205 E. 28th St, Bryan; open 24 hours

· HEB, 725 E. Villa Maria Rd., Bryan

· HEB, Texas Ave and Hwy 21, Bryan


· By phone at (979) 821-5700 utilizing the Interactive Voice Response (IVR) system that accepts credit card or electronic check

·

Customers that have been impacted or need assistance may contact BTU at (979) 821-5700 or contactBTU@btutilities.com. To report a utility emergency call (979) 822-3777.

Customers are encouraged to follow BTU’s Facebook (@BryanTexasUtilities) and Twitter (@BTU_BryanTX) pages for updates.