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Copperas Cove provides update on utility bill errors

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Posted at 5:27 PM, Oct 20, 2020
and last updated 2020-10-20 18:29:16-04

COPPERAS COVE, TX — The City of Copperas Cove is providing an update after some utility bills were recently sent with errors.

As previously announced, Billing Cycle 1 was inadvertently billed using new rates which became effective on October 1, 2020, for services provided prior to that date.

As a result, corrected bills for Cycle 1 were regenerated on October 14, 2020, and mailed to customers on October 16, 2020.

Copperas Cove says slight date adjustments have been made to several other billing cycles, as follows:

  • Billing Cycles 2 & 3 – bills were generated on October 15th, and mailed on October 16th
  • Billing Cycle 4 – bills were generated on October 16th, and mailed on October 20th
  • Billing Cycles 5, 6, & 7 – bills will be generated and mailed as regularly scheduled

For those customers who may not know in which billing cycle they reside, a map is located for review on the City’s website at the following link:

https://www.copperascovetx.gov/files/utility_admin/water%20collection%20map.pdf

Questions or concerns may be directed to the Utility Administration Department by email at utilities@copperascovetx.gov, by phone at (254) 547-8718, or in person at 914 S. Main Street, Suite A.