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Governor Abbott, TDEM launch call center to assist Texans with individual assistance reporting tool

Governor Greg Abbott
Posted at 9:27 AM, Feb 25, 2021
and last updated 2021-02-25 10:27:15-05

Governor Abbott announced that the Texas Division of Emergency Management (TDEM), along with assistance from the Texas Military Department, has launched a call center to help Texans with limited or no internet access complete the State of Texas Assessment Tool (iSTAT).

Those who may need help can call (844) 844-3089 from 8 am to 8 pm every day of the week to submit disaster damage information. This is specifically for those who are unable to submit information through the online iSTAT tool.

A state emergency management professional will visit impacted homes to document damages for the validation process.

Texans are encouraged to fill out the iSTAT to help identify damages across the state so emergency management officials can gain a better understanding of damages that occurred.

"The information gleaned from the iSTAT will help us advocate for the support and assistance our communities need to recover from the winter storm," said Governor Abbott. "This call center is available to help Texans without internet access complete this crucial survey."