City of Tyler's Click2Gov payment system breached - KXXV Central Texas News Now

City of Tyler's Click2Gov payment system breached


The City of Tyler said that there has been a security breach of their Click2Gov online payment system.

According to a press release from the city Monday, they were notified that an unknown third-party was able to gain access to payments made through the system the City uses to collect payments for utilities and municipal court fines and fees.

The City said the date range of the breach was between June 18 and August 21, 2018.

The press release said credit card information for utilities and municipal court customers who made payments in person may have been breached as well as those who made one-time payments online.  

The City said it is in the process of identifying and contacting individual customers who may be affected by the breach.

They said payments made with a credit card through the 24-hour kiosk or over the phone through the IVR payment system were not affected.

The city said personal information affected by the incident includes payment card information (card number, security code, and expiration date), first and last name, middle initial, address, city, state and zip code. 

They also said upon notification, the City immediately shut down their payment connection to Superion, the Click2Gov software provider, and began working with them to determine if their customers’ information was compromised. They then implemented additional security measures designed to prevent a recurrence of such an attack, and to protect your privacy. The online payment system has been secured and is back online. They are working closely with law enforcement to ensure the incident is properly addressed. 

The City said customers should review any credit card statements closely and report any unauthorized charges, no matter how small, to the card issuer immediately. The phone number to call is usually on the back of the payment card.

Ask your credit card issuer/bank to deactivate your card and issue a new card.

They also said you should request a fraud alert to be placed on your credit file.  A fraud alert tells creditors to contact you before they open any new accounts or change your existing accounts.  You may call any of the three major credit bureaus listed in this communication.  As soon as one credit bureau confirms your fraud alert, the others are notified to place fraud alerts. The initial fraud alert stays on your credit report for 90 days. You can renew it after 90 days.

You can also file a report refer them to or These are federal reporting sights for computer/on-line crimes. will provide you with a case number.

They also said you can request that all three credit reports be sent to you, free of charge, for your review.  Even if you do not find any suspicious activity on your initial credit reports, the Federal Trade Commission recommends that you check your credit reports periodically.  Thieves may hold stolen information to use at various times.  Check your credit reports periodically to help spot problems and address them quickly.  

Any vulnerability regarding credit card information would not have increased the amount of a monthly bill. They encourage customers to contact them with any concerns at (903-531-1119) or (

The City apologized for any inconveniences or concerns the breach has caused customers. They said they are taking all necessary steps to investigate the breach and ensure the most secure online experience possible for our customers.

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