Veterans Voice Concerns about VA Care - KXXV-TV News Channel 25 - Central Texas News and Weather for Waco, Temple, Killeen |

TEMPLE

Veterans Voice Concerns about VA Care

TEMPLE, TX (KXXV) - Veterans expressed concerns about the Central Texas Veterans Health Care System at a town hall meeting on Thursday.

Officials listened to at least 15 veterans during the two-hour town hall meeting. Some veterans thanked VA for their care, but most of those attending voiced concerns about it.

The executive team, which included the Central Texas VA director, answered some questions after receiving comments.

Central Texas Health Care System Public Affairs Officer Deborah Meyer said staff took notes and video of the meeting. They will use the feedback provided at the listening session to fix issues in veteran care.

“Getting feedback from our veterans is just important. If we don't hear directly from them,” said Meyer. “We are just guessing what we need to fix."

The meeting got emotional at times as veterans told personal stories about their care. Concerns ranged from the need of extra doctors to the way staff treats patients.

Veteran Jimmie House expressed this concern when he addressed the executive team.

"Customer service is very poor. I think staff really doesn't care and they are there to get a paycheck,” said House. “They really don't care about the veteran."

Officials said they are already working to fix customer service because they recognize this is an issue.

House said he is glad the VA is listening to some of his concerns. However, he is unsure if this will bring change. He said he will give the VA the benefit of the doubt for now.

A veteran asked the Central Texas VA director not to be afraid to fire people if they do not do their job well.

The director replied that she had done it before and will fire more if she had to.

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