Veterans Voice Concerns about VA Care - KXXV-TV News Channel 25 - Central Texas News and Weather for Waco, Temple, Killeen |

TEMPLE

Veterans Voice Concerns about VA Care

TEMPLE, TX (KXXV) - Veterans expressed concerns about the Central Texas Veterans Health Care System at a town hall meeting on Thursday.

Officials listened to at least 15 veterans during the two-hour town hall meeting. Some veterans thanked VA for their care, but most of those attending voiced concerns about it.

The executive team, which included the Central Texas VA director, answered some questions after receiving comments.

Central Texas Health Care System Public Affairs Officer Deborah Meyer said staff took notes and video of the meeting. They will use the feedback provided at the listening session to fix issues in veteran care.

“Getting feedback from our veterans is just important. If we don't hear directly from them,” said Meyer. “We are just guessing what we need to fix."

The meeting got emotional at times as veterans told personal stories about their care. Concerns ranged from the need of extra doctors to the way staff treats patients.

Veteran Jimmie House expressed this concern when he addressed the executive team.

"Customer service is very poor. I think staff really doesn't care and they are there to get a paycheck,” said House. “They really don't care about the veteran."

Officials said they are already working to fix customer service because they recognize this is an issue.

House said he is glad the VA is listening to some of his concerns. However, he is unsure if this will bring change. He said he will give the VA the benefit of the doubt for now.

A veteran asked the Central Texas VA director not to be afraid to fire people if they do not do their job well.

The director replied that she had done it before and will fire more if she had to.

  • NewsMore>>

  • Seoul: North Korea committed to US summit, denuclearization

    Seoul: North Korea committed to US summit, denuclearization

    Saturday, May 26 2018 9:23 PM EDT2018-05-27 01:23:54 GMT
    Sunday, May 27 2018 7:44 AM EDT2018-05-27 11:44:22 GMT
    (South Korea Presidential Blue House/Yonhap via AP). In this May 26, 2018 photo provided on May 27, 2018, by South Korea Presidential Blue House via Yonhap News Agency, North Korean leader Kim Jong Un, center left, and South Korean President Moon Jae-i...(South Korea Presidential Blue House/Yonhap via AP). In this May 26, 2018 photo provided on May 27, 2018, by South Korea Presidential Blue House via Yonhap News Agency, North Korean leader Kim Jong Un, center left, and South Korean President Moon Jae-i...

    At the White House, President Trump said negotiations over a potential June 12 summit with North Korean leader Kim Jong Un that he had earlier canceled are "going along very well." 

    More >>

    At the White House, President Trump said negotiations over a potential June 12 summit with North Korean leader Kim Jong Un that he had earlier canceled are "going along very well." 

    More >>
  • More LGBT issues loom as justices near wedding cake decision

    More LGBT issues loom as justices near wedding cake decision

    Saturday, May 26 2018 9:33 AM EDT2018-05-26 13:33:35 GMT
    Sunday, May 27 2018 7:44 AM EDT2018-05-27 11:44:07 GMT
    (AP Photo/J. Scott Applewhite, File). FILE - In this Oct. 10, 2017, file photo, the Supreme Court in Washington is seen at sunset. A flood of lawsuits over LGBT rights is making its way through the courts and will continue, no matter the outcome in the...(AP Photo/J. Scott Applewhite, File). FILE - In this Oct. 10, 2017, file photo, the Supreme Court in Washington is seen at sunset. A flood of lawsuits over LGBT rights is making its way through the courts and will continue, no matter the outcome in the...

    A flood of lawsuits over LGBT rights is making its way through courts and that'll continue, no matter what the Supreme Court decides in the case of a baker who wouldn't create a wedding cake for a same-sex couple.

    More >>

    A flood of lawsuits over LGBT rights is making its way through courts and that'll continue, no matter what the Supreme Court decides in the case of a baker who wouldn't create a wedding cake for a same-sex couple.

    More >>
  • US Gulf Coast prepares as Alberto brings wind, rain north

    US Gulf Coast prepares as Alberto brings wind, rain north

    Saturday, May 26 2018 11:23 PM EDT2018-05-27 03:23:47 GMT
    Sunday, May 27 2018 7:43 AM EDT2018-05-27 11:43:57 GMT
    (AP Photo/Rogelio V. Solis). Tommy Whitlock, left, places a filled sand bag onto his trailer at a Harrison County Road Department sand bag location, as his friend Joseph Buckner adjusts the load while preparing for Subtropical Storm Alberto to make its...(AP Photo/Rogelio V. Solis). Tommy Whitlock, left, places a filled sand bag onto his trailer at a Harrison County Road Department sand bag location, as his friend Joseph Buckner adjusts the load while preparing for Subtropical Storm Alberto to make its...

    The governors of Florida, Alabama and Mississippi all declared states of emergency ahead of the storm.

    More >>

    The governors of Florida, Alabama and Mississippi all declared states of emergency ahead of the storm.

    More >>
Powered by Frankly