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SOURCE Enterprise Integration
IT Services Company Automates Net Flow Data to Resolve Issues Rapidly
JACKSONVILLE, Fla., July 9, 2014 /PRNewswire/ -- Enterprise Integration, an Information Technology managed and professional services company, announced that they have released a new feature to their Service Delivery Intelligence™ (SDI™) tool suite. This new feature automatically identifies the top conversations utilizing network bandwidth at the time an alert is generated and presents it to technical support to remediate, drastically reducing the time it takes Enterprise Integration to resolve its customers' bandwidth-related issues.
This latest feature is among hundreds of automation capabilities Enterprise Integration has developed in an effort to revolutionize the IT industry with digital robotics.
Enterprise Integration CIO and driver behind the SDI tool's creation Kevin Batchelor said, "Bandwidth issues are one of the most frequent incidents we see across our diverse group of clients, making it an ideal candidate for automation. This one implementation of digital robotics will equate to hundreds of hours saved troubleshooting which directly translates into significant cost savings to our customers."
Enterprise Integration CEO Michael E. Locher said, "We have invested millions into our SDI tool suite because we fundamentally believe there is a shift happening in the IT services industry – a shift where automation and transparency are no longer nice-to-have's but foundations to excellent service and long-term customer relationships."
Enterprise Integration is a managed and professional services Information Technology company headquartered in Jacksonville, Florida. Since 1998, Enterprise Integration has proudly provided IT support to customers worldwide, and was recently recognized as the 17th ranked Managed Service Provider globally by MSP Mentor.
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