Customers frustrated as Town Line Properties closes doors - KXXV-TV News Channel 25 - Central Texas News and Weather for Waco, Temple, Killeen |

KILLEEN

Customers frustrated as Town Line Properties closes doors

KILLEEN, TX (KXXV) -

A Killeen property management company has shut its doors leaving tenants to wonder what's going on.

Guadelupe Colindres was the broker for Town Line Properties in Killeen. Her license status is now suspended by the Texas Real Estate Commission after multiple complaints against her company. Now, Town Line has shuts its doors and tenants are wondering what to do with the rent check.

Colindres says they have sent letters to each tenant and owner of the properties they managed. She says they also posted messages on their location in Killeen telling tenants and owners to pay attention to their emails. Those messages posted at the former office are now gone.

A property owner who did business with Town Line says he did get an email from them explaining they were shutting down.  He says the message told him to take care of his home and get in touch with his tenant. The soldier now has to make the trip to Killeen to take care of the situation.

He sent us a copy of the email Town Line Properties sent him:

Dear Valued Client!
  I do regret to inform you that effective immediately our agency will no longer be able to manage your property, due to unforeseen circumstances. We would like to make your transition out of this agency as smooth as possible. Therefore, we will require that you provide this agency the address to which you would like your tenants  rents, deposits, and keys, sent to.  It is your responsibility to advise your tenant(s) where they should pay November's rent, and future rents. I apologize for any inconvenience this may have caused you.  Consider this notice your only official notice.

 Thank you for your cooperation. 
  
 Sincerely
 Town Line Properties

A renter also told News Channel 25 he has never heard anything from Town Line Properties. He says he's been trying to get ahold of them for weeks but hasn't talked with anyone. He says he's just frustrated because he doesn't know what to do with a rent check. The man did not want to be named. He's now afraid of being evicted if he can't get ahold of his landlord, who lives in New Mexico.

Colindres says sometimes people don't give the correct address which may lead to them not getting the letter.

A property manager for the building Town Line rented office space in on Courtney Ln. in Killeen says he has sent a notice of default to Town Line on their last rent check, which had insufficient funds. The man also did not want to be named, but says he's waiting for a response from Town Line on the notice of default. Colindres says the reason they cannot pay rent is because her license is suspended.

TREC has multiple open cases against Town Line, with hearings scheduled for December 17 at the State Office of Administrative Hearings in Austin. According to previous documents, TREC is asking Town Line to pay more than $100,000 in fines.

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