Soldiers share similar stories on how Killeen company cheated - KXXV-TV News Channel 25 - Central Texas News and Weather for Waco, Temple, Killeen |

Soldiers share similar stories on how Killeen company cheated them

KILLEEN, TX (KXXV) -

The complaints keep coming in on a property management company in Killeen.

The Texas Real Estate Commission says Town Line Properties and Team Lupe have 13 open cases against them from multiple complaints. The Better Business Bureau has also given them an "F" rating because of more than 25 complaints in three years they have responded to.

Soldiers have also called in to News Channel 25 sharing their stories. One attorney who's representing a soldier out of state says he was just told last month about a tenant in his home who's allegedly been living there since October, 2012. He says they may seek legal action.

Jon Parker also called in sharing his story. He's a soldier living in Copperas Cove with his wife and four children. Town Line Properties took care of his home while he was going to military school out of state. They would take in rent from families renting from Parker's home and then give it to Parker. They would also make repairs when needed. However Parker says he rarely got the full rent amount because of costly repairs.

"The main issue was being charged for repairs exorbitant amounts for what the simple repairs should've been. Then returning to my house to find the repairs weren't even done," Parker said.

Parker has several monthly statements listing what the charges are and how much they take away from rent. He also says Town Line wouldn't give him his security deposit of $500.

He gave a couple examples including more than $600 to fix four sprinkler heads and $1,000 to fix a fence when the repairs allegedly never happened.

In all he says he's out around $15,000.

"Thankfully, I didn't lose my house, but it came close a few times. It destroyed us financially for a while," Parker said.

Crystal Howell also reached out. She says she's a former employee of Town Line. She couldn't prove she worked for them because she says she was paid under the table. However, she agrees with what Parker and others are saying.

"He would get things done and make sure it would get broken again so that he'd have to fix it over again and basically rip these people off and overcharge them price them hundreds of dollars when it could've easily been fixed the first time," Howell said.

Howell says she was fired after working for two months as an administrative assistant. She says Tommy Atha, the man who oversaw maintenance issues, told her because customers can't see receipts from contract companies, it's okay to overcharge. She says when she told them she wouldn't overcharge people, she was fired.

"I've been waiting an entire year if not longer for them to get caught up in this, it's ridiculous," Howell said.

Parker, though, has fought against Town Line. He showed court documents that say he won a civil lawsuit against Town Line for $10,000. However, he says they are counter-suing which means he may be able to sue again as well.

"I know there's soldiers out there that have been getting screwed over by this company probably worse than I did. But I'm not a pushover and I had enough and I'm taking care of it," Parker said.

 A man inside Town Line says a lawyer should get back to News Channel 25 soon. He also said there's a lot of false information out there and that other property companies in Killeen have had more complaints.

The BBB, however, says Town Line has the most complaints among property management companies in the area.

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