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3 On Your Side
3 On Your Side helps when a stucco job stalls. 19 Feb. 2018 (Source: 3TV/CBS 5 News) 3 On Your Side helps when a stucco job stalls. 19 Feb. 2018 (Source: 3TV/CBS 5 News)

Valley homeowner stuck with unfinished stucco job

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Valley homeowner stuck with unfinished stucco job looks to 3 On Your Side for help.

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3 On Your Side

Alert: Hack-proof hotel keys

(Source: 3TV/CBS 5) (Source: 3TV/CBS 5)
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Dorinda Purvis has a lot to keep track of when she travels. One thing she’s glad she doesn’t have to worry about losing anymore? Her hotel key.

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3 On Your Side

Goodyear homeowner taken for $2,500 in 'door-to-door' scam

Colleen Libby wanted to improve the looks of her aging driveway. So, she said it was kind of ironic that a guy claiming to run an epoxy business showed up and said he could make her driveway look brand new for $2,500. (Source: 3TV/CBS 5) Colleen Libby wanted to improve the looks of her aging driveway. So, she said it was kind of ironic that a guy claiming to run an epoxy business showed up and said he could make her driveway look brand new for $2,500. (Source: 3TV/CBS 5)
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If someone knocks on your door out of the clear blue and says they can fix a leaky roof, trim your trees or do any kind of handyman work, then close your door.

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3 On Your Side

Phoenix businessman 'shocked' over electric bills

(Source: 3TV/CBS 5) (Source: 3TV/CBS 5)
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A Valley businessman says he's been fighting back and forth with his utility company for a while and he's getting nowhere.

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3 On Your Side

Update: Car rental companies hit with $1.85 million verdict

Phoenix Car Rental and Saban's Rent-A-Car will have to fork over $1.85 million. (Source: 3TV) Phoenix Car Rental and Saban's Rent-A-Car will have to fork over $1.85 million. (Source: 3TV)
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In addition to the $1.8 million judgment, the car rental companies must provide a good faith estimate in advance to consumers.

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3 On Your Side

UPDATE: Jeep comes through with customer refund

Heather Anderson got her check from Jeep for repairs for her broken headrest. (Source: 3TV) Heather Anderson got her check from Jeep for repairs for her broken headrest. (Source: 3TV)
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 A Goodyear woman was having a problem with her Jeep Grand Cherokee and a faulty headrest. 

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3 On Your Side

UPDATE: Legislator wants to crack down on HOAs using radar guns

A new bill would outlaw HOAs from using radar guns to enforce speed limits and issuing tickets to homeowners. (Source: 3TV) A new bill would outlaw HOAs from using radar guns to enforce speed limits and issuing tickets to homeowners. (Source: 3TV)
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3 On Your Side exposed HOAs with gated communities using radar guns and issuing speeding tickets to homeowners. As a result, one Arizona lawmaker wants to crack down on the practice.

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3 On Your Side

Rental scam continues to lure in victims

(Source: 3TV/CBS 5) (Source: 3TV/CBS 5)
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Tania Niblett and her husband want to downsize. So, they recently put their home on the market. "It actually sold in 3 days,” Niblett told 3 On Your Side. “We did some serious remodeling in here."

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3 On Your Side

UPDATE: Consumers 'heated' over increased gas bills

(Source: 3TV/CBS 5) (Source: 3TV/CBS 5)
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Some consumers remain puzzled and upset over their recent gas bill. Many people are saying their gas bills have tripled in price. 

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3 On Your Side

Update: Resolution reached in 'House of Horrors'

Marielyn Almeida said she is happy with the mediation settlement after taking two realtors to court over her "house of horrors." (Source: 3TV) Marielyn Almeida said she is happy with the mediation settlement after taking two realtors to court over her "house of horrors." (Source: 3TV)
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Marielyn Almeida says she is extremely happy with the outcome and 3 On Your Side's involvement.

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3 On Your Side

Phoenix area woman sent to collections for cell phone bill she doesn't owe

Sandi Rowe said she kept getting bills from Spring even though she cancelled her three lines. (Source: 3TV) Sandi Rowe said she kept getting bills from Spring even though she cancelled her three lines. (Source: 3TV)
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A Valley woman switched cell phone carriers and was told the transaction will be seamless. So, why is she in collections now?

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3 On Your Side

Best consumer deals in February

February is a good month for certain purchases. 2 Feb. 2018 (Source: ConsumerReports.org) February is a good month for certain purchases. 2 Feb. 2018 (Source: ConsumerReports.org)
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According to Consumer Reports, February is one of the best months to find a deal on mattresses. Depending on the manufacturer and type of mattress, deals can range from 20% to 40% off during February.

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INFOGRAPHIC: 3 On Your Side gets result$ for Arizona's Family

(Source: Shane Morris via 123RF) (Source: Shane Morris via 123RF)
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Gary Harper and the 3 On Your Side team work tirelessly on behalf of Arizonans who, for one reason or another, have lost money -- sometimes lots of money. That diligence pays off -- literally -- in a big way.

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3 On Your Side

Consumers say they're 'heated' over escalating gas bills

3 On Your Side has received inquiries from viewers wondering why their Southwest Gas bill spiked, even though they believed they weren't using much gas because of the warmer winter weather this season. (Source: 3TV/CBS 5) 3 On Your Side has received inquiries from viewers wondering why their Southwest Gas bill spiked, even though they believed they weren't using much gas because of the warmer winter weather this season. (Source: 3TV/CBS 5)
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3 On Your Side has received inquiries from viewers wondering why their Southwest Gas bill spiked, even though they believed they weren't using much gas because of the warmer winter weather this season.

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3 On Your Side

3 On Your Side recoups $11K during January

(Source: 3TV/CBS 5) (Source: 3TV/CBS 5)
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3 On Your Side recoups $11K for our viewers during January.

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3 On Your Side

Update: Solar customer gets refund

Rachel Woolley said she got a check for nearly $1,000 thanks to 3 On Your Side. (Source: 3TV) Rachel Woolley said she got a check for nearly $1,000 thanks to 3 On Your Side. (Source: 3TV)
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When 3 On Your Side contacted Sunrun for an explanation, the company said the woman was simply put on the wrong solar plan.

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3 On Your Side

Fake contractor accused of ripping off his neighbors

Shaun Brown is a fake contractor who runs that shell company called Stellar Home Solutions. And, as it turns out, Brown is reportedly making his rounds ripping off people. (Source: 3TV) Shaun Brown is a fake contractor who runs that shell company called Stellar Home Solutions. And, as it turns out, Brown is reportedly making his rounds ripping off people. (Source: 3TV)
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Residents in Verrado say they can't believe their own neighbor took their money and abandoned their projects.

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New items make the latest Consumer Reports recall list

(Source: aquir via 123RF) (Source: aquir via 123RF)
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Vehicle, li-ion laptop batteries, ladders and dishwashers from numerous manufacturers are on the latest Consumer Reports recall list. Do you have any of the affected products?

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3 On Your Side

Tempe woman says her vehicle unexpectedly burst into flames

A Tempe family says their car unexpectedly caught fire and they want answers from the manufacturer. (Source: Cari McLean) A Tempe family says their car unexpectedly caught fire and they want answers from the manufacturer. (Source: Cari McLean)
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A Tempe family says their car unexpectedly caught fire and they want answers from the manufacturer. However, they say the car maker brushed them off. Fortunately, the family wasn't injured when their Kia Sorrento caught fire.

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3 On Your Side

Phoenix family believes mortgage company 'double dipped' $14K

Edith Vasquez was handwriting $600 checks to a second lender while more than $600 was being automatically and electronically withdrawn from a mortgage company. (Source: 3TV) Edith Vasquez was handwriting $600 checks to a second lender while more than $600 was being automatically and electronically withdrawn from a mortgage company. (Source: 3TV)
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Family members say their mortgage company was withdrawing money electronically every month while they were sending checks to a different lender.

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3 On Your Side

Alert: Businesses targeted by tax scam

Cybercriminals pretend to be a high-ranking worker inside a corporation and asks a business manager for opies of all the legitimate W-2s belonging to employees. (Source: 3TV) Cybercriminals pretend to be a high-ranking worker inside a corporation and asks a business manager for opies of all the legitimate W-2s belonging to employees. (Source: 3TV)
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Cybercriminals are trying to trick payroll employees who work for businesses in a scam that first surfaced last tax season and is already getting traction this year.

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3 On Your Side

Be careful when searching online for customer service help numbers

Julia Roberts found a "customer service" number but it turned out to be a scam. (Source: 3TV) Julia Roberts found a "customer service" number but it turned out to be a scam. (Source: 3TV)
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A woman got a fake customer service number when she tried to Google search for one and she wants other people to be careful online. 

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3 On Your Side

Consumers paying non-resort, resort fees

(Source: 3TV/CBS 5) (Source: 3TV/CBS 5)
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If you’re one of the millions of people who book hotels online, you may decide where to stay based on the lowest price. But buyer beware, that advertised price might not be all you’re expected to pay.

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3 On Your Side

Phoenix homeowner says 'going green' makes her see 'red'

(Source: 3TV/CBS 5) (Source: 3TV/CBS 5)
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Going solar seems to be a growing trend, however a Phoenix woman says she decided to go solar, but after she did she says her utility bill actually went up.

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3 On Your Side

Woman says Apple won't return lost iPad to rightful owner

(Source: 3TV/CBS 5) (Source: 3TV/CBS 5)
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“We have iPhone, iPads, iMac's, regular computers.”  Jennifer Bucher says she and her family have just about every electronic gadget available. “It's our connection to the world.” 

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3 On Your Side

Woman says 'free' phone came with big price tag

A Surprise woman says she was on the hook for $700 for a so-called free phone. (Source: 3TV) A Surprise woman says she was on the hook for $700 for a so-called free phone. (Source: 3TV)
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A Surprise woman says she was on the hook for $700 for a so-called free phone.

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3 On Your Side

Mortgage company waives fees for homeowner

Ditech Mortgage Company. 15 Jan. 2018 (Source: 3TV/CBS 5 News) Ditech Mortgage Company. 15 Jan. 2018 (Source: 3TV/CBS 5 News)
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Briana Hernandez loves her kitchen. In fact, the kitchen along with other perks, is why she bought the home two years ago.

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3 On Your Side

Consumer Reports: Lowering your car costs

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Maintaining your vehicle and keeping it on the road can be downright expensive. But according to Consumer Reports, there are some things you can do to keep your auto costs down. 

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3 On Your Side

Mortgage company says Valley homeowner owes $7,600

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A mortgage company says a Valley homeowner owes $7,600.

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3 On Your Side

Woman says faulty headrest accidentally deployed while she was driving

Heather Anderson was driving in her Jeep when her headrest malfunctioned. (Source: 3TV) Heather Anderson was driving in her Jeep when her headrest malfunctioned. (Source: 3TV)
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But since she wasn't in any sort of accident, she has no idea why the headrest was activated and deployed, striking her head.

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3 On Your Side

Glendale woman unknowingly buys a 'house of horrors'

Marielyn Almeida bought a remodeled home in Glendale but had no idea why it was remodeled. (Source: 3TV) Marielyn Almeida bought a remodeled home in Glendale but had no idea why it was remodeled. (Source: 3TV)
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A Glendale woman says she's living in a "house of horrors" after she found out the history behind a remodeled house she bought last year.

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3 On Your Side

Alert: Avoid getting involved in the 'reshipping scam'

The reshipping scam is where the scammers get someone to take in packages that were likely bought with stolen credit cards and ship them somewhere else. (Source: 3TV) The reshipping scam is where the scammers get someone to take in packages that were likely bought with stolen credit cards and ship them somewhere else. (Source: 3TV)
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A Valley woman thought she was working from home but was actually being used by scammers and was a victim of the "reshipping scam."

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3 On Your Side

Best strategies for paying off debt

(Source: 3TV/CBS 5) (Source: 3TV/CBS 5)
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Kelsa Dickey is a financial coach here in the Phoenix area and says now is the time to get yourself out of that holiday debt.

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3 On Your Side

Don't be fooled by fake sweepstakes

(Source: 3TV/CBS 5) (Source: 3TV/CBS 5)
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The Publishers Clearing House is one of the most recognizable sweepstakes around. Scammers not only know that, but they use it to their advantage to try and dupe you.

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3 On Your Side

Scottsdale man upset with travel insurance denial

David Huffman bought travel insurance but when canceled his trip to Cuba due to a government advisory, his claim was denied. (Source: 3TV) David Huffman bought travel insurance but when canceled his trip to Cuba due to a government advisory, his claim was denied. (Source: 3TV)
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After the U.S. Department of State issued a travel warning to people wanting to go to Cuba, a Scottsdale man decided to cancel his trip. Now, he says he's having problems getting reimbursed through his travel insurance policy he bought.

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3 On Your Side

3 On Your Side recoups $170K for viewers during 2017

When you tally up the full amount that 3 On Your Side was able to recoup for our viewers for all of 2017, it comes to $170,308. (Source: 3TV) When you tally up the full amount that 3 On Your Side was able to recoup for our viewers for all of 2017, it comes to $170,308. (Source: 3TV)
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"When consumers like myself are in need and we're not getting the resolution that we deserve, 3 On Your Side was there for me and my family."

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3 On Your Side

'Bonespiration' is becoming a troubling trend on social media

Photos of women whose bodies look downright skeletal have hashtags like “bonespiration,” meant to promote being bone thin and emaciated. (Source: 3TV) Photos of women whose bodies look downright skeletal have hashtags like “bonespiration,” meant to promote being bone thin and emaciated. (Source: 3TV)
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Experts say for the 30 million people in the United States who suffer an eating disorder and just seeing the posts could trigger them to fall deeper into an illness.

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3 On Your Side: Most viewed stories of 2017

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Here are the 20 most viewed 3 On Your Side stories of 2017.  

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3 On Your Side

Podcasts becoming trendy for kids

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Podcasts are becoming trendy for kids.

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3 On Your Side

Consumers are booking trips to 'Get Lost'

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Consumers are booking trips to 'Get Lost.' Literally.

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3 On Your Side

Some medical schools offer classes that teach food is good medicine

Cardiologist Dr. Mimi Guarneri showed her patients how to eat and cook better in an actual class. (Source: 3TV) Cardiologist Dr. Mimi Guarneri showed her patients how to eat and cook better in an actual class. (Source: 3TV)
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More and more doctors and medical groups are building classes and teaching kitchens into their practices.

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3 On Your Side

Consumer alert: Scammers are targeting online shoppers with new tricks

Alison Chaltas says she always does her homework before shopping. (Source: 3TV) Alison Chaltas says she always does her homework before shopping. (Source: 3TV)
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Fraud attempts increased more than 30 percent last year and experts say the scammers just keep getting better.

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3 On Your Side

'Fake' Bruno Mars ticket leaves family singing the blues

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Miguel said he met the woman at her house, stood right in her kitchen and paid her $400 for the ticket—the same one he later gifted to his wife as a surprise.

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UPDATE: Woman gets $45K resolution

A couple got $45,000 back over a land dispute thanks to 3 On Your Side. (Source: 3TV) A couple got $45,000 back over a land dispute thanks to 3 On Your Side. (Source: 3TV)
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We have an update on a Valley woman and her pricey real estate transaction that went sour. But things have really turned around. 

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3 On Your Side

Homeowner gets warranty reimbursement

Nick Blocker was waiting for a reimbursement check from a warranty company. (Source: 3TV) Nick Blocker was waiting for a reimbursement check from a warranty company. (Source: 3TV)
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A Laveen man expected his home warranty company to help cover some of the repair costs of his air conditioning unit but hadn't received any reimbursement after three months.

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3 On Your Side

Alert: Unlicensed contractor back to his old tricks again

Crystal Smith said she gave $700 to Joe Hernandez for new countertops but has not done the job. (Source: 3TV) Crystal Smith said she gave $700 to Joe Hernandez for new countertops but has not done the job. (Source: 3TV)
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Unlicensed contractor Joe Hernandez, profiled before on 3 On Your Side, is back in the news.

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3 On Your Side

Consumer Reports: Secret online shopping tricks

(Source: 3TV/CBS 5) (Source: 3TV/CBS 5)
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By now, we're all pretty aware that most consumers are doing their holiday shopping online. But how do you know know you're really getting the best online deal?

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3 On Your Side

Alert: Getting your Christmas tree home safely

(Source: 3TV/CBS 5) (Source: 3TV/CBS 5)
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AAA recently published a report with some surprising numbers. The motor club says 500 people were killed over the last four years due to hitting road debris and Christmas trees are considered road debris.

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3 On Your Side

Scammers using Bitcoin to target victims

(Source: 3TV/CBS 5) (Source: 3TV/CBS 5)
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If you use Bitcoin, be cautious regarding sensitive information with your account

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3 On Your Side

Home warranty company reverses decision and issues a check

Mario Perfetti said he received a check to resolve his claim over a broken microwave. (Source: 3TV) Mario Perfetti said he received a check to resolve his claim over a broken microwave. (Source: 3TV)
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With the help of 3 On Your Side, a home warranty company issues a Gilbert homeowner a $441 check to resolve a claim.

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Gary HarperGary Harper is the senior consumer and investigative reporter for 3 On Your Side at KTVK-TV.

Click to learn more about Gary.

Gary Harper
3 On Your Side

With more than 20 years of television experience, Gary has established himself as a leader in the industry when it comes to assisting viewers and resolving their consumer-related issues. His passion and enthusiasm have helped him earn an Emmy for Best Consumer Reporter from the National Academy of Television Arts and Sciences. He’s also garnered several Emmy nominations

He has negotiated resolutions with companies of all sizes, including some of the biggest corporations in the nation.

Gary has successfully recouped more than $1 million for viewers around the state, making 3 On Your Side one of the most popular segments on KTVK and the station's Web site.

He's best known for investigating and confronting unscrupulous contractors. In fact, many of his news reports have led to police investigations and jail time for those who were caught. Viewers, as well as the companies and people he investigates, regard him as consistently being thorough and fair.

Gary has been with KTVK-TV since 1997. Prior to his arrival in Phoenix, he worked for WZZM-TV in Grand Rapids, Michigan, where he was as an anchor and reporter.

Gary is from Chicago, but launched his television career in Lubbock, Texas, after earning a broadcast journalism degree from Texas Tech University. Following his graduation, he was quickly hired by KLBK-TV in Lubbock, where he enterprised and broke numerous exclusive reports. His aggressive reporting in Texas helped garner him Best Reporter by the Associated Press.

Gary has been married since 1994 and is the proud father of two sons. When he's not helping viewers, Gary is busy catching up on his favorite college and professional football teams as well as cheering on his beloved Texas Tech Red Raiders.

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