3 On Your Side - KXXV-TV News Channel 25 - Central Texas News and Weather for Waco, Temple, Killeen |

(Source: 3TV/CBS 5) (Source: 3TV/CBS 5)

Adults are now 'banking' on allowance

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Money is no game to Brandon and Amiyrah Martin. Two of their three children get allowance, but they’re not the only ones pocketing it. The couple also sets money aside for the adults in the house. They call it their ‘fun money.’

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Are 'vacation loans' really worth it?

New loan companies aim to make travel more accessible. (Source: 3TV) New loan companies aim to make travel more accessible. (Source: 3TV)
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Trip loans can be dicey, so be careful.

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Phoenix-area woman fights 'puzzling' billing issue

A woman said she kept getting billed by CenturyLiink even though she canceled the service. (Source: 3TV) A woman said she kept getting billed by CenturyLiink even though she canceled the service. (Source: 3TV)
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Even with her service canceled, she says CenturyLink continues to bill her for hundreds of dollars and she can't understand why.

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Senior citizen swindled out of $17K in 'Grandparent Scam'

Marion Mazur was the victim of the so-called "Grandparent Scam." (Source: 3TV) Marion Mazur was the victim of the so-called "Grandparent Scam." (Source: 3TV)
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Senior citizens routinely get targeted by scammers.

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ADOT says new voluntary travel IDs will save you headaches

If you don't have the voluntary travel ID by October 1, of 2020, you won't be able to get through TSA checkpoints. (Source: 3TV) If you don't have the voluntary travel ID by October 1, of 2020, you won't be able to get through TSA checkpoints. (Source: 3TV)
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Traveling could be a huge pain if you don't have the voluntary travel ID by October 1, of 2020.

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Tipping has really changed over the years

(Source: 3TV/CBS 5) (Source: 3TV/CBS 5)
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By now, you’re probably used to tipping by tablet. You know, when it comes time to pay a bill and you swipe your card into a tablet to settle up and then a range of suggested tips is presented. The practice is common everywhere from restaurants to hair salons, taxi cabs to coffee shops. And now, that’s not all.

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Can you be hacked? Absolutely!

(Source: 3TV/CBS 5) (Source: 3TV/CBS 5)
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Data breaches seem to be happening more frequently than ever. But just because you don't think you're personally affected, you may want to think again.

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Phoenix couple wants refund for cancelled vacation

(Source: 3TV/CBS 5) (Source: 3TV/CBS 5)
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A Phoenix couple says it was a simple telemarketing call they wish they would have never answered, now they just want their money back for something they say they just can't use.

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3 On Your Side

3OYS updates: Angst over 6-year-old dismissed ticket and latest on 2 fake contractors

(Source: 3TV/CBS 5) (Source: 3TV/CBS 5)
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We have new information about three 3 On Your Side stories, including updates on two fake contractors.

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UPDATE: Senior citizen finally gets $300 Visa card

Elizabeth Dehler finally got her $300 Visa gift card. (Source: 3TV) Elizabeth Dehler finally got her $300 Visa gift card. (Source: 3TV)
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A homeowner says Cox promised her $300 for signing up. However, four months later, she doesn't have it.

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3 On Your Side

Best bargains during month of May

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Looking for a new mattress? This is the month to buy.

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INFOGRAPHIC: 3 On Your Side gets result$ for Arizona's Family

(Source: Shane Morris via 123RF) (Source: Shane Morris via 123RF)
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Gary Harper and the 3 On Your Side team work tirelessly on behalf of Arizonans who, for one reason or another, have lost money -- sometimes lots of money. That diligence pays off -- literally -- in a big way.

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3 On Your Side

College student says she was hacked and 'held hostage'

Kristen O'Neall says her life her has been taken over. And, it all started when someone hacked her smartphone. (Source: 3TV/CBS 5) Kristen O'Neall says her life her has been taken over. And, it all started when someone hacked her smartphone. (Source: 3TV/CBS 5)
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Smartphones are something most of us use for just about everything these days. Many people store all kinds private and personal information as well. But just because you have a password on your Smartphone doesn’t mean it’s secure.

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3 On Your Side

Cabinet company ships 'warped' doors

Kendra Sollars bought cabinet doors online but wasn't happen what she got in the mail. (Source: 3TV) Kendra Sollars bought cabinet doors online but wasn't happen what she got in the mail. (Source: 3TV)
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"I just need my money back because I know they can't deliver on the product that they advertise," a Valley woman said.

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3 On Your Side

Phoenix-area woman fights mysterious Windy City traffic citations

Sheryl Troop called 3 On Your Side for help with tickets for a car she didn't own anymore. (Source: 3TV) Sheryl Troop called 3 On Your Side for help with tickets for a car she didn't own anymore. (Source: 3TV)
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A woman just moved from Chicago and said the City hit her with a couple of tickets on a car she had already sold.

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3 On Your Side recoups $8K during April

3 On Your Side was able to help quite a few people get money back during the month of April. (Source: 3TV) 3 On Your Side was able to help quite a few people get money back during the month of April. (Source: 3TV)
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3 On Your Side is up to $68,000 so far this year.

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3 On Your Side

Millennials are job hopping and leaving their 401K behind

(Source: 3TV/CBS 5) (Source: 3TV/CBS 5)
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If you had a pot of money: $5,000, $20,000 even $40,000, would you forget about it? Some millennials are doing just that!

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3 On Your Side

Phoenix woman disputes large 'bundle package' bill

(Source: 3TV/CBS 5) (Source: 3TV/CBS 5)
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With a stack of paperwork from AT&T, Glenance Garey can't make sense out the big bill she keeps getting from them.

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3 On Your Side

Making dollars and 'sense' for summer travel

Planning for summer travel is underway and there are somethings to remember to keep costs low. (Source: 3TV) Planning for summer travel is underway and there are somethings to remember to keep costs low. (Source: 3TV)
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Now is the time to prepare for the summer vacation season so 3 On Your Side stresses to plan ahead.

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3 On Your Side

Senior citizen waiting for $300 prepaid card from Cox

Elizabeth Dehler and his son they were promised a $300 gift card from Cox and it still hasn't arrived. (Source: 3TV) Elizabeth Dehler and his son they were promised a $300 gift card from Cox and it still hasn't arrived. (Source: 3TV)
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A Cox customer says she wants the company to live up to it's $300 promise.

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3 On Your Side

WARNING: Your debit and credit card can be 'cloned'

Sierra Gosnell said she nearly didn't pay her rent on time because somebody "cloned" her Visa card. (Source: 3TV/CBS 5 News) Sierra Gosnell said she nearly didn't pay her rent on time because somebody "cloned" her Visa card. (Source: 3TV/CBS 5 News)
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Fraudulent activity happens all the time through "cloned" cards.

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VIDEO: Tips to finance your car purchase

There are many misconceptions when it comes to getting your new car financed. Gary Harper tells us how to navigate your purchase.

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3 On Your Side

El Mirage wants fee paid for dismissed ticket

(Source: 3TV/CBS 5) (Source: 3TV/CBS 5)
Updated:

A photo radar ticket was dismissed because a car was registered to a West Valley man who wasn't driving, someone else was. So the ticket was tossed in 2012. Still, the City of El mirage wants its $144 and officials say they have every right to collect.

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3 On Your Side

Woman's account wiped out by 'cloned' card

Sierra Gosnell said she nearly didn't pay her rent on time because somebody "cloned" her Visa card. (Source: 3TV) Sierra Gosnell said she nearly didn't pay her rent on time because somebody "cloned" her Visa card. (Source: 3TV)
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Sierra Gosnell said her account got wiped out by a crook and was having trouble getting the money back so that she could pay the rent.

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3 On Your Side

Some customers complain their APS bills are 'shocking'

(Source: Stacey Champion's Chang.org petition) (Source: Stacey Champion's Chang.org petition)
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A Valley woman is leading thousands of APS customers in a demand for action in the wake of a rake hike and change in service plans that some say have caused their monthly electric bills to skyrocket.

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3 On Your Side

Woman sent to collections for a $1,400 she doesn't owe

Judie DeLong said she was sent to a debt collector for a bill she didn't owe. (Source: 3TV) Judie DeLong said she was sent to a debt collector for a bill she didn't owe. (Source: 3TV)
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Woman says her credit score dropped 200 points because of erroneous bill.

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3 On Your Side

Cutting the cord? Streaming may or may not be for you

(Source: 3TV/CBS 5) (Source: 3TV/CBS 5)
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The pros and cons of streaming your TV programming.

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3 On Your Side

Mesa man learns 'costly' lesson in reviewing bills

(Source: 3TV/CBS 5) (Source: 3TV/CBS 5)
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Valley man learns 'costly' lesson in reviewing bills

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3 On Your Side

Real estate selling secrets

(Source: 3TV/CBS 5) (Source: 3TV/CBS 5)
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Lois Bunger says she is eager to sell her Glendale home. “It's a very good time. A quick sale obviously is the desire of every seller."

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3 On Your Side

UPDATE: Banks find man's missing $1,000

Phil McKenna got his $1,000 returned back to him after problem with a money transfer. (Source: 3TV) Phil McKenna got his $1,000 returned back to him after problem with a money transfer. (Source: 3TV)
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After mistyping his bank account number by one digit, a simple money transfer turned into a fiasco.

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3 On Your Side

Enterprise Rent-A-Car bills man $2,700 for mystery damage

Steve Gaffney said he got a bill from Enterprise over damage he didn't cause. (Source: 3TV) Steve Gaffney said he got a bill from Enterprise over damage he didn't cause. (Source: 3TV)
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Man says he returned rental truck in as good or better shape as when he picked it up.

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3 On Your Side

The best deals in April

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Vacuums are just one consumer product to purchase during the month of April.

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3 On Your Side

Auto body shop has Phoenix area man's car for 2 years

Gabe Betancourt says an auto body shop in Glendale has had his car for more than two years. (Source: 3TV) Gabe Betancourt says an auto body shop in Glendale has had his car for more than two years. (Source: 3TV)
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And, even though the man says he's almost paid for the job in full, he still doesn't have his car.

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3 On Your Side

Real Estate: Upgrades to sell your house

The real estate market in the Valley has really bounced back. If you are considering putting your home on the market, there are some smart updates that will give you a good return on your investment. (Source: 3TV/CBS 5) The real estate market in the Valley has really bounced back. If you are considering putting your home on the market, there are some smart updates that will give you a good return on your investment. (Source: 3TV/CBS 5)
Updated:

The real estate market in the valley has really bounced back. If you are considering putting your home on the market, there are some smart updates that will give you a good return on your investment.

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3 On Your Side

Update: Litchfield Park homeowner finally gets $800 refund

Janet Allen said she finally got her $800 refunded. (Source: 3TV) Janet Allen said she finally got her $800 refunded. (Source: 3TV)
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A homeowner in Litchfield Park wanted a security gate and paid half up front but the job was never even started. Then 3 On Your Side stepped in to help make things right.

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3 On Your Side

UPDATE: 'Good Samaritan' businessman helps ripped-off homeowner

Ronna Haak got a new garage door thanks to 3 On Your Side and A1 Garage Door Service. (Source: 3TV) Ronna Haak got a new garage door thanks to 3 On Your Side and A1 Garage Door Service. (Source: 3TV)
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When a homeowner was ripped-off trying to have a garage door installed, a licensed and legitimate garage door company made things right. 

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3 On Your Side

Annoying 'pop-up' ads continue

(Source: 3TV/CBS 5) (Source: 3TV/CBS 5)
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Ever been surfing online using your mobile phone and then -- “whammo” -- you’re interrupted by a pop-up ad? Experts tell us clicking on some might actually be risky.

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3 On Your Side

3 On Your Side has huge results for March

3 On Your Side saved viewers more than $41,536 in March. 3 On Your Side saved viewers more than $41,536 in March.
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3 On Your Side recoups or saves more than $41K for viewers in March.

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3 On Your Side

Phoenix area man loses $1,000 after mistyping bank account number

Phil McKenna said he missed a number on his bank account when transferring money and doesn't know where the cash went. (Source: 3TV) Phil McKenna said he missed a number on his bank account when transferring money and doesn't know where the cash went. (Source: 3TV)
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A bank customer forgot one digit of his account number while transferring funds and his money vanished.

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3 On Your Side

Phoenix area sees a significant real estate rebound

The Phoenix real estate market has officially taken off. (Source: 3TV) The Phoenix real estate market has officially taken off. (Source: 3TV)
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The Phoenix real estate market has officially taken off.

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3 On Your Side

Scottsdale homeowner has $169 dispute with Groupon

Valley homeowner has dispute with Groupon. (Source: 3TV/ CBS 5 News) Valley homeowner has dispute with Groupon. (Source: 3TV/ CBS 5 News)
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Valley homeowner has $169 dispute with Groupon

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3 On Your Side

Consumer Reports March recalls

Some products were recalled during the month of March. (Source: 3TV) Some products were recalled during the month of March. (Source: 3TV)
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There have been several recalls during the month of March consumers should know about.

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3 On Your Side

Welding company vanishes with Litchfield Park homeowner's $800

"I wanted a gate that would open to give me extra security,” said Janet Allen. (Source: 3TV/CBS 5) "I wanted a gate that would open to give me extra security,” said Janet Allen. (Source: 3TV/CBS 5)
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Fake contractor keeps saying, "The check is in the mail."

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3 On Your Side

How to avoid getting ripped off buying a used car

(Source: 3TV/CBS 5) (Source: 3TV/CBS 5)
Updated:

Single mom buys used car only to find out the seller secretly took out a title loan prior to selling the vehicle. 

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3 On Your Side

Mortgage company threatens foreclosure for 'missed' payments

Edwin Valrey-Jung said he was making his mortgage payments but the mortgage company said he wasn't getting them. (Source: 3TV) Edwin Valrey-Jung said he was making his mortgage payments but the mortgage company said he wasn't getting them. (Source: 3TV)
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The homeowner spent countless hours on the phone with the mortgage company trying to clear this mess up but got nowhere so he called 3 On Your Side.

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3 On Your Side

Update: Valley homeowner released from 20-year solar contract

Rachel Woolley's long ordeal with solar power has ended. (Source: 3TV/CBS 5 News) Rachel Woolley's long ordeal with solar power has ended. (Source: 3TV/CBS 5 News)
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Update: Valley homeowner released from 20-year solar contract

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3 On Your Side

'E-Restaurants' becoming more popular

(Source: 3TV/CBS 5) (Source: 3TV/CBS 5)
Updated:

The sights and sounds of a restaurant kitchen. But this isn’t a traditional restaurant. The food can only be ordered online.

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3 On Your Side

Update: Painting company steps up to help Goodyear homeowner

Colleen Libby wanted to improve the looks of her aging driveway. So, she said it was kind of ironic that a guy claiming to run an epoxy business showed up and said he could make her driveway look brand new for $2,500. (Source: 3TV/CBS 5) Colleen Libby wanted to improve the looks of her aging driveway. So, she said it was kind of ironic that a guy claiming to run an epoxy business showed up and said he could make her driveway look brand new for $2,500. (Source: 3TV/CBS 5)
Updated:

It was last February when 3 On Your Side aired a news report about a Valley homeowner, but since that report, a licensed and legitimate contractor was watching and wanted to do something special for someone he's never met.

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UPDATE!

Glendale woman 'revved up' over $2,000 auto repair bill, shop owner responds

(Source: 3TV/CBS 5) (Source: 3TV/CBS 5)
Updated:

Diane Apodaca says between sporting events and school activities, she's constantly driving her kids around.

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3 On Your Side

Phoenix-area homeowner says garage door company took off with $500

(Source: 3TV/CBS 5) (Source: 3TV/CBS 5)
Updated:

Homeowner says after writing check for $500, the garage door company never returned.

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Gary HarperGary Harper is the senior consumer and investigative reporter for 3 On Your Side at KTVK-TV.

Click to learn more about Gary.

Gary Harper
3 On Your Side

With more than 20 years of television experience, Gary has established himself as a leader in the industry when it comes to assisting viewers and resolving their consumer-related issues. His passion and enthusiasm have helped him earn an Emmy for Best Consumer Reporter from the National Academy of Television Arts and Sciences. He’s also garnered several Emmy nominations

He has negotiated resolutions with companies of all sizes, including some of the biggest corporations in the nation.

Gary has successfully recouped more than $1 million for viewers around the state, making 3 On Your Side one of the most popular segments on KTVK and the station's Web site.

He's best known for investigating and confronting unscrupulous contractors. In fact, many of his news reports have led to police investigations and jail time for those who were caught. Viewers, as well as the companies and people he investigates, regard him as consistently being thorough and fair.

Gary has been with KTVK-TV since 1997. Prior to his arrival in Phoenix, he worked for WZZM-TV in Grand Rapids, Michigan, where he was as an anchor and reporter.

Gary is from Chicago, but launched his television career in Lubbock, Texas, after earning a broadcast journalism degree from Texas Tech University. Following his graduation, he was quickly hired by KLBK-TV in Lubbock, where he enterprised and broke numerous exclusive reports. His aggressive reporting in Texas helped garner him Best Reporter by the Associated Press.

Gary has been married since 1994 and is the proud father of two sons. When he's not helping viewers, Gary is busy catching up on his favorite college and professional football teams as well as cheering on his beloved Texas Tech Red Raiders.

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  • Arrest records of Rosa Parks, MLK to be preserved

    Arrest records of Rosa Parks, MLK to be preserved

    Sunday, May 20 2018 11:41 AM EDT2018-05-20 15:41:33 GMT
    Sunday, May 20 2018 6:56 PM EDT2018-05-20 22:56:52 GMT
    (Alabama State University via AP). This photo shows the signature of the Rev. Martin Luther King Jr. on a court document in the archive of Alabama State University in Montgomery, Ala. The school is preserving and digitizing historic court documents lin...(Alabama State University via AP). This photo shows the signature of the Rev. Martin Luther King Jr. on a court document in the archive of Alabama State University in Montgomery, Ala. The school is preserving and digitizing historic court documents lin...

    Yellowing court records from the arrests of Rosa Parks, Martin Luther King Jr. and others at the dawn of the modern civil rights era are being preserved and digitized after being discovered in a courthouse box.

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    Yellowing court records from the arrests of Rosa Parks, Martin Luther King Jr. and others at the dawn of the modern civil rights era are being preserved and digitized after being discovered in a courthouse box.

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  • 'Deadpool 2' ends Avengers' box-office reign, rakes in $125M

    'Deadpool 2' ends Avengers' box-office reign, rakes in $125M

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    (Joe Lederer/Twentieth Century Fox via AP, File). FILE - This image released by Twentieth Century Fox shows Shioli Kutsuna, left, and Brianna Hildebrand in a scene from "Deadpool 2." Fox’s “Deadpool 2” brought in $125 million according to studio estima...(Joe Lederer/Twentieth Century Fox via AP, File). FILE - This image released by Twentieth Century Fox shows Shioli Kutsuna, left, and Brianna Hildebrand in a scene from "Deadpool 2." Fox’s “Deadpool 2” brought in $125 million according to studio estima...

    Deadpool and his foul-mouthed crew of misfits and malcontents have taken down the Avengers.

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    Deadpool and his foul-mouthed crew of misfits and malcontents have taken down the Avengers.

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  • Cyclists tried to scare cougar but it attacked, killing 1

    Cyclists tried to scare cougar but it attacked, killing 1

    Sunday, May 20 2018 1:31 AM EDT2018-05-20 05:31:13 GMT
    Sunday, May 20 2018 6:56 PM EDT2018-05-20 22:56:27 GMT
    (Alan Berner /The Seattle Times via AP). Washington State Fish and Wildlife Police confer with an individual from the King County Medical Examiner's and a King County Sheriff's deputy on a remote gravel road above Snoqualmie, WA., following a fatal cou...(Alan Berner /The Seattle Times via AP). Washington State Fish and Wildlife Police confer with an individual from the King County Medical Examiner's and a King County Sheriff's deputy on a remote gravel road above Snoqualmie, WA., following a fatal cou...

    Authorities say the cougar believed responsible for the attack has been euthanized.

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    Authorities say the cougar believed responsible for the attack has been euthanized.

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